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Recipe for a Plumbing Repair Gone Wrong, then Right again

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Step 1: The office receives a call where the customer states their bathtub is not draining so well. It would be our pleasure to take care of that for you. Sounds simple to us—maybe a snake, maybe the drain machine, but something in our bag of tricks will get that drain cleared and the water flowing better again.

Step 2: The technician shows up at the customer’s door armed with said bag of tricks. He is a little upset with the office because this is the third or fourth drain cleaning he’s been on in the last few days. It’s a dirty job, but somebody has to do it. Remember to make Mike Rowe proud, boys!

Step 3: Tech digs into the pipes a little, finds large blockages. Apparently this job was just set on preheat.

Step 4: While that pot is warming up, the home comfort advisor pops in to check on the age of the pipes and the possible need to re-pipe the bathroom. The oven dings—by way of a hole in the ceiling— and pipes are being pulled and replaced.

Step 5: The technician returns for a full re-pipe of that bathroom. Ingredients are mixed together well—pex piping, a ladder, wax rings and Johni-Bolts.

Step 6: Set the timer to bake for one day. Turned out the temperature was too low, or the mixture needed a little extra time to set, because that one day turned into two and a half.

Everyone is getting hungry waiting for this masterpiece to be completed. This isn’t in the recipe, but it can’t hurt to show up with doughnuts and coffee. The office staff has taken a liking to this customer, and feels pretty guilty that a certain tech is stuck on drains again, so a trip to Dunkin Donuts on a rainy morning is set in motion to make everyone’s day a little better.

Meeting a customer is fun, especially knowing our techs are doing a great job to get her home’s plumbing fixed. This is not something I get to do very often— meet the customers. I talk to most of them a lot, but rarely get any time to really know them. I had a wonderful conversation with this kind lady, got to know a little about her life, learned that her husband used to run a dog kennel, and worked on a crossword puzzle together. It was no doubt an hour well spent.

I don’t think they expected me to show up that day, but I think the techs definitely appreciated the visit. It’s nice to have everyone at a company understand a little more about one another’s jobs. I’m sure it’s not easy climbing up and down a ladder in a customer’s hallway all day, just waiting for that front door to pop open. But, this is what they do to get the job done.

And, there’s no doubt that at the end of the day when that oven timer finally dings and the job is complete, they can step back and smile at a job well done. Everyone’s masterpiece may be a little different. For some it’s art, others it’s cooking, and for these guys, it’s a happy customer with a problem fixed.

What To Expect

Discover the Andreas Difference

Always a friendly face

You can always expect a warm and welcoming experience, as our dedicated team ensures that every interaction comes with a friendly face, making your comfort our top priority.

your partners in comfort

We go beyond service; we become your trusted partners in ensuring a comfortable living space, committed to providing reliable solutions tailored to your needs.

craftsmanship you can trust

With a focus on trust and reliability, we deliver unparalleled craftsmanship. Our skilled professionals ensure that every job is completed with a commitment to excellence.

5 star service guarantee

We believe in empowering our customers through knowledge. We provide expert insights to help you make informed decisions about your plumbing, heating, and air conditioning needs.

Where Community Meets Coverage

As a family-owned and -operated company, we've provided reliable HVAC & plumbing solutions to the community for four generations.

More than a Service, We're Family

Experience the difference of being part of the Andreas family. Beyond providing services, we build lasting connections with our customers, making you feel like a valued member of our extended family.

Always a friendly face

You can always expect a warm and welcoming experience, as our dedicated team ensures that every interaction comes with a friendly face, making your comfort our top priority.

your partners in comfort

We go beyond service; we become your trusted partners in ensuring a comfortable living space, committed to providing reliable solutions tailored to your needs.

craftsmanship you can trust

With a focus on trust and reliability, we deliver unparalleled craftsmanship. Our skilled professionals ensure that every job is completed with a commitment to excellence.

5 star service guarantee

We believe in empowering our customers through knowledge. We provide expert insights to help you make informed decisions about your plumbing, heating, and air conditioning needs.

Where Community Meets Coverage

As a family-owned and -operated company, we've provided reliable HVAC & plumbing solutions to the community for four generations.

More than a Service, We're Family

Experience the difference of being part of the Andreas family. Beyond providing services, we build lasting connections with our customers, making you feel like a valued member of our extended family.

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Andreas Customer Reviews

Zachary F.

I HIGHLY recommend this company. Everything from booking to the end result was a great experience. I had a service tech, Ethan come out and assess the situation, which was a little more involved. He was very professional and explained everything and my options. Another crew…

Christopher V.

The service technician was Ryan. He was kind and knowledgeable about our concerns. He took care of everything in a professional manner. I highly recommend Andreas!!! They stayed in total contact with us through the whole process. Totally satisfied.

Jay G.

Very wonderful company, they have a very affordable service charge that's not wrapped up in hourly fees and was able to get us same day service. The technician that came out found the issue right away, he told us that debris was clogging the system which…

Jay P.

I did what any responsible consumer would do, conduct my research and make a final decision. Simply basing a decision off reviews isn’t enough for me. It’s how their employees are treated. It’s evident that Andreas seems to do so with a family specific compassion, making…

Denian B.

I have never dealt with such a nice bunch of people in my life! All the girls in the office, Skip, and the install techs, Erich and Butch were absolutely amazing! Their service goes above and beyond satisfaction. They fixed a whole bunch of duct-work issues…